Frequently Asked Questions (FAQ)

Technical Questions:

• How can the log files of FrontFace be viewed?
• How to set up network shares in Windows?
• What is the difference between the Windows and the Android version?

Error Messages:

• The FrontFace Player Application only shows a black screen or the FrontFace logo and a message that no content has yet been published.
• A message stating “Hardware not supported!” appears upon starting FrontFace.
• "E-FCM-1025: Error while creating directories" or "E-FCM-1027: Error while copying files".
• Error message "Error 153: Video Player Configuration Error" when embedding YouTube videos.
• Warning message: "The monitored process 'FrontFace Runtime.exe' has been shut down due to reaching the memory threshold of 2000 MB."
• Web pages are not displayed (a blank page is shown).

Installation & Setup:

• What is a player PC and why is it needed?
• Where can I download the APK file for installing the FrontFace Player App for Android?
• How to install Plugins for FrontFace?
• I have successfully created a project using the trial version. Is my work lost when I buy a license/full version?
• Do I need a training in order to be able to install and use the software?
• How can I install the FrontFace Assistant (only)?

Performance:

• The news ticker bar appears to be jerking or stuttering.
• The content on the screen appears either cut off or there is a black border around it.
• Videos are not playing.
• LAV Filters Codec Pack Installation (for Video Playback)

Updates & Support:

• Which services are included in Updates & Support?
• What happens when the period for free updates & supports expires?
• How can updates be obtained and what is the pricing?
• Do I have to reinstall the software from scratch when an update is released?

Order & Delivery:

• Can I buy software with a purchase order (PO)?
• How can I download the full version or updates of FrontFace?
• How can a tax-exempt organization place an order?
• Shop Support

License Questions:

• How many licenses do I need and how much does it cost?
• How can a hardware-bound license be transferred to another player device?
• How are the optional plugins for FrontFace products being licensed?
• Although the license key was entered correctly, I cannot activate the full version.
• After a hardware-bound player license has been activated correctly, a message suddenly appears that the license has not been activated.

Lockdown Tool:

• Regaining control over a PC completely locked down with the FrontFace Lockdown Tool.