A message stating “Hardware not supported!” appears upon starting FrontFace.

FrontFace 4

If you get the message “Hardware not supported!” or "Activation Code: INVALID" when starting FrontFace, the software is not able to determine a unique identifier of your PC hardware. However, this is required for the licensing process. In this case either your PC hardware is damaged (corrupted firmware of the HDD or a damaged CPU) or you are trying to install the software in a virtualized environment.

Another possible cause for this error is a corrupted/damaged WMI database. For Windows 7, Windows 8.1, Windows 10 or Windows 11, click WINDOWS+R and enter CMD and run the following:

1. winmgmt /verifyrepository
If the result is shown as inconsistent, go to step 2

2. winmgmt /salvagerepository

3. winmgmt /verifyrepository - to check again WMI repository had been repaired successfully.

If you still get the message “Hardware not supported!” or "Activation Code: INVALID", please fully rebuild the WMI Repository by following these steps:

  1. Disable and stop the winmgmt service
  2. Remove or rename C:\Windows\System32\wbem\repository\
  3. Enable and start the winmgmt service
  4. Open a CMD prompt as Administrator
  5. In the CMD prompt Navigate to C:\Windows\System32\wbem\
  6. Run the following command:

for /f %s in ('dir /b *.mof') do mofcomp %s

Note: This will take a minute or so to complete.

  1. Now run the command:

for /f %s in ('dir /b en-us\*.mfl') do mofcomp en-us\%s

Lastly, open PERFMON to verify that all counters can be loaded. If PERFMON generates a popup error, please follow this Microsoft KB to fix it: https://support.microsoft.com/kb/2554336/en-us

Last edited: 09/01/2026 3:04 PM