What happens when the period for free updates & supports expires?
For new customers that buy a FrontFace license, one year of free updates & support is included automatically with that license starting with the date of purchase.
A few weeks before your period for accessing free updates & support expires, our sales department will contact you by e-mail regarding a renewal. You can then decide if you want to extend your updates & supports period (see Pricing for Updates & Support Renewal) for another year or not.
If you do not renew or if you do not react at all to this notification, you can of course still use your existing license without any further costs. However, in that case you will not have access any more to new versions, security updates, the download of the full version and our technical support service that helps you in case of questions or problems with the software. Please also note the special information about Hardware-bound licenses in this context!
Our license model and our update policy have been designed to give you the sole decision whether you want to renew your updates & support period or not. In contrast to SaaS products (Software as a Service) you do not have to buy a mandatory subscription in order to be able to use the software.
In case you have decided not to renew your updates & support period and, after a while, would like to receive updates & support again, this is also no problem: In that case we will charge the annual fee also for the elapsed year(s) in order to put you back into an active updates & support period. Even if you have not used updates & support in those period(s) before, we have continuously enhanced and improved our products so that you now also benefit from these past innovations as well. This license model also allows us to provide a renewal for updates & support at a very low, annual fee.