Knowledge Base (FAQ)

How can a hardware-bound license be transferred to another player PC / kiosk PC?

In case of the hardware bound license the activation code, an unique "finger print" of the player PC / kiosk PC, is used to activate the license so that it gets explicitly bound to that PC and cannot be used on different PCs. In case you want to install FrontFace on a further player PC / kiosk PC, you need an additional license.

However, there are some cases where either the hardware of the player PC / kiosk PC has changed which can render the license key unserviceable or if the entire player PC / kiosk PC is replaced. In such a case you can request a new license key for free*.

Please send this information by e-mail to

  1. Your old license key (that needs to be replaced)
  2. The activation code of the new player PC / kiosk PC on which you want to use the license (the activation code is shown when you start FrontFace).

We will then issue a new license key for you and deactivate the old one.

*) If you are not eligible to obtain free updates and support any more, you can either renew your updates and support period or we can simply issue a new license key for you. For this, we charge a service fee of $40 USD per license. Please contact support for details or you may purchase the license key reissue directly online.

Notice: If you plan to change your hardware quite frequently (e.g. if you are using the software on trade shows, etc.), please make sure that you choose the portable license upfront which does not require activation!

Last modified: 2016-12-01 10:07
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