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How can a hardware-bound license be transferred to another player device?

In case of the hardware bound license the activation code, a unique "finger print" of the player device, is used to activate the license so that it gets explicitly bound to that device and therefore cannot be used on different devices. In case you want to install FrontFace on further players, you need additional licenses.

However, there are some cases where either the hardware of the player has changed which can render the license key unserviceable or if the entire player needs to be replaced. In such a case, you can issue a new license key for free* and transfer the license to the new player.

To do so, please log into the customer account section.

Select the license key that needs to be replaced and click on "Transfer license to another PC" and follow the instructions.

Please keep the activation code at hand, that is shown when you start the FrontFace Player App on the new hardware.

 

*) If you are not eligible to obtain free updates and support any more, you can either renew your updates and support period or we can simply issue a new license key for you. For this, we charge a service fee of $40 USD per license. Please contact support for details.

Notice: If you plan to change your hardware quite frequently (e.g. if you are using the software on trade shows, etc.), please make sure that you choose the portable license instead of the hardware-bound license upfront which does not require activation!

Last modified: 2021-10-25 12:04