Knowledge Base (FAQ)

The download links of the full version and your license keys can be found in the customer account section on our Website.

Download of Full Versions, Updates and Plugins:
Please download the latest installation package of the full version of FrontFace as well as any plugins you have purchased from the "Licenses & Downloads" section. Here, you can also download future updates and new versions once they are released.

Installation:
Install the full version on the players/kiosks systems for which you have purchased the licenses. In addition, the FrontFace Assistant can be installed on as many PCs as you want using the same installation package (activating these installs is NOT required!).
In case you want to update an existing installation, simply execute the installation package on all player/kiosk systems and on those PCs where you have installed the FrontFace Assistant; the configuration of your existing installation will remain. The same also applies if you have currently installed a trial version and want to upgrade this installation to the full version. When installing the full version “over” the trial version, your configuration will also remain!

Activation of a Hardware-bound License (with License Key):
When you start the FrontFace Player App, you see a notice that tells you that you are currently using an unlicensed full version of the product. The dialog also shows an activation code for this player/kiosk. Enter the activation code in the customer account in the “Licenses & Downloads” section to generate the license key for the specific kiosk/player. Once you have entered that license key in the player app, the product is activated and can be used.

Activation of a Cloud License:
When you start the FrontFace Player App, you see a notice that tells you that you are currently using an unlicensed full version of the product. The dialog also shows an activation code for this player/kiosk. Enter the activation code in the customer account in the “Licenses & Downloads” section to generate the license key for the specific kiosk/player. 

Once you have generated the license key, you must enter it in the activation dialog of the player. Optionally, you can also retrieve it automatically using the button next to the input box for the license key.

After activation, you can install and start the FrontFace Assistant on another PC. Create a project and add a new player under "Players". If you want to use the FrontFace Publishing Cloud, select the publishing method "FrontFace Cloud" for this player. Retrieve your cloud licenses by logging in with your credentials for the customer account section of the mirabyte website. Finally, assign the license to the player.

Please watch our video tutorial for more details about Cloud Publishing.

Activation of a Portable License (with USB Dongle):
Before you start the FrontFace Player App, simply plug the USB license dongle into the player/kiosk PC and wait until Windows has detected the new device. After that, the software is activated and can be used as a licensed, full version for as long as the dongle remains plugged in.

For more information and details regarding the activation process, please see the user manual that is supplied with the product.