I haven't received my order yet.
In case you bought a hardware-bound license, the shipping is done by e-mail (electronically). Please check your mailbox and make sure that the e-mail did not get cought by your spam filter.
If you ordered a portable license (with a USB dongle), the shipping is done by postal mail. Delivery can take up to 2 weeks depending on the destination country. If you did not yet receive your order, please contact our support (firstname.lastname@example.org).