Knowledge Base (FAQ)

A message stating “Hardware not supported!” appears upon starting FrontFace.

If you get the message “Hardware not supported!” when starting FrontFace, the software is not able to determine a unique identifier of your PC hardware. However, this is required for the licensing process. In this case either your PC hardware is damaged (corrupted firmware of the HDD or a damaged CPU) or you are trying to install the software in a virtualized environment.

If you can specifically reject that your PC hardware is damaged, you cannot use the “hardware-bound license” of FrontFace in this case. Instead you have to use the “portable license” (with USB dongle) in order to be able to run the software as licensed full version.

Last modified: 2016-07-05 11:11
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