Questions & Answers for Existing Customers on the New FrontFace (4.0)
How does the new FrontFace (4.0) relate to FrontFace for Public Displays and FrontFace for Touch Kiosks?
FrontFace version 4.0 is a complete redesign, replacing our products FrontFace for Public Displays (for digital signage) and FrontFace for Touch Kiosks (for interactive touch-screen systems). In the first step, only the digital signage functions of FrontFace for Public Displays are available. The interactive touch features will be added as updates by fall 2019. From then on, the full functionality of the new FrontFace will be available. FrontFace can then be used to implement both classic (non-interactive) digital signage applications as well as interactive touchscreen applications or even mixed forms of both.
When will the interactive touch functions be available in the new FrontFace (4.0)?
Until summer 2019 we will release an update for FrontFace, which then includes the interactive touch functions. By autumn 2019 at the latest, the full range of functions will be available.
Will FrontFace for Public Displays and FrontFace for Touch Kiosks be discontinued?
No. The existing products will be continued for existing customers and are supplied with security updates and bug fixes as part of our regular product maintenance. However, new features are not expected to be added. So, you can continue to use your existing FrontFace for Public Displays or FrontFace for Touch Kiosks installations.
Can the new FrontFace be installed parallel to FrontFace for Public Displays or FrontFace for Touch Kiosks?
Yes. If you e.g. are using an existing installation and would like to try out the new FrontFace (4.0), you can download the trial version and install it on the same computer as your existing FrontFace for Public Displays or FrontFace for Touch Kiosks installation. Only for the player or kiosk PC(s), you must make sure that, if you use the auto-start feature, you do not start the player apps of the old and the new FrontFace at the same time (this also leads to no error, but of course does not make sense!). However, please note that your existing projects are not compatible with the new version and need to be created again.
How can I upgrade from FrontFace for Public Displays or FrontFace for Touch Kiosks to the new FrontFace (4.0)?
Customers who are eligible to receive updates and support can swap their existing FrontFace for Public Displays or FrontFace for Touch Kiosks licenses with FrontFace (4.0) licenses at any time, free of charge.
However, FrontFace (4.0) cannot be installed as an "update" over an existing FrontFace for Public Displays or FrontFace for Touch Kiosks installation. Since there have been many changes in the system architecture and data structures, you must first uninstall the old FrontFace installation and then reinstall the new FrontFace. Unfortunately, old projects (playlists, touch menus) are not compatible with the new version and need to be rebuilt.
To upgrade your FrontFace for Public Displays or FrontFace for Touch Kiosks license to a FrontFace (4.0) license, please visit the customer account on our Web site.
What changes from the perspective of a FrontFace for Public Displays user regarding the new FrontFace (4.0)?
Basically, the two products are very similar. You will see that you can easily cope with the new FrontFace without further explanation. There are only a few minor terminology changes that you should be aware of:
- The "Content Update Folder" is now called "Publishing Folder" or "Publishing Target".
- The FrontFace Player application is now called the "FrontFace Player App" and the "Display Assistant" is now called "FrontFace Assistant".
- It is also important to mention that your FrontFace for Public Displays projects cannot be used directly in the new FrontFace (4.0). You need to recreate your playlists and schedules in the new product. The supported file formats for content such as images, videos, PDFs or Print2Screen are of course fully supported, so that a migration to the new version is only a little manual work but requires no recreating of any content.
- If you have created your own page or screen layouts, you must also rebuild those. However, this does not require the XAML language as before. Instead, FrontFace (4.0) provides you with a comfortable, visual layout editor that lets you build your layouts conveniently using drag & drop.
- If you are using FrontFace for Public Displays as a (Windows) screen saver, you should not upgrade to the new version because this feature is no longer available. Instead, FrontFace (4.0) has its own screen saver feature (see the user manual for details!).
- If you use the touch links feature of FrontFace for Public Displays, you should not (yet) upgrade. This feature will be added as part of the integration of the touch features in FrontFace (4.0) later this year.
What changes from the perspective of a FrontFace for Touch Kiosks user regarding the new FrontFace (4.0)?
As soon as the interactive features in the new FrontFace 4.0 are available, we will inform you here. Until then please continue to use FrontFace for Touch Kiosks.