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Knowledge Base (FAQ)

Shop Support

Our Webshop as well as our entire order process is operated by our global e-commerce partner cleverbridge AG. Therefore cleverbridge is the vendor for all orders that you place on our Website.

In case of any questions that are related to a (purchase) order, a quotation or a payment, please contact cleverbridge directly. Please remember to always state your cleverbridge reference number when contacting cleverbridge!

  • Requesting a written quotation 
    If you require a written quotation, you can request it on the specific product Web page of our homepage by clicking on the link "Price Information > Quote".
  • Purchase order (PO) 
    If you want to place a purchase order (PO) which is only available for key accounts and government customers, please click here for detailed information.
  • Changing the address or the order number of an invoice

    If you need to change the address information on an invoice of an existing order or if you want to add your internal purchasing reference number on that document, please contact cleverbridge directly.

 

For all technical questions as well as general questions relateted to our software products, the license model as well as delivery status requests, please contact our customer support directly!

Last modified: 2016-12-01 10:13
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