Error Messages:
In our knowledge base (FAQ) we have compiled the answers to the most frequently asked questions about FrontFace. If you cannot find a solution to your problem, please contact our support for help!
- How can the log files of FrontFace be viewed?
FrontFace for Windows: FrontFace, by default, writes log files to the following location: "C: \ProgramData\mirabyte\FrontFace\Logs\"The file name of the log of the FrontFace... - The FrontFace Player Application only shows a black screen or the FrontFace logo and a message that no content has yet been published.
Please check if the publishing folder is set correctly both in the player application as well as in the FrontFace Assistant and please make sure that you are logged in with... - Web pages are not displayed (a blank page is shown).
First, please make sure that your player PC has access to the Internet. If you have configured a firewall either on the player PC itself or an appliance in your network... - The news ticker bar appears to be jerking or stuttering.
If the news ticker bar is stuttering or jerking the reason for this is insufficient computing power of your PC. Please consider a hardware upgrade (e. g. a better graphics card... - How to set up network shares in Windows?
Using the Windows operating system, computers can easily be added to networks and files can be exchanged and shared via the network. FrontFace uses the Windows network system to... - The content on the screen appears either cut off or there is a black border around it.
In case the picture on the screen appears cut of even if the FrontFace software is not running (for testing, just open a Windows Explorer window and maximize it), you have to... - A message stating “Hardware not supported!” appears upon starting FrontFace.
If you get the message “Hardware not supported! ” or "Activation Code: INVALID" when starting FrontFace, the software is not able to determine a unique identifier of your PC... - When using VNC (Remote Desktop) the windows of the FrontFace applications do not appear or appear as "blank".
If you remotely connect (RDP/Remote Desktop) to a player or kiosk PC using VNC (e. g. UltraVNC or RealVNC) it is possible that the FrontFace application windows do not show up... - "E-FCM-1025: Error while creating directories" or "E-FCM-1027: Error while copying files"
If you get one of the error codes stated abover, the specified path, file name, or both are too long (which is a limitation of the Windows operating system). The fully qualified...